Many small businesses that rely on field-based teams often struggle with disconnected tools for scheduling, inventory, billing, and customer service. Managing these processes separately can lead to delays, errors, and frustrated customers.
NetSuite stands out as one of the best field service management software solutionsbecause it brings everything together in one integrated platform. From project scheduling and dispatch to time tracking, invoicing, and customer relationship management, NetSuite helps businesses simplify operations, reduce manual work, and deliver a better overall customer experience.
Supporting the field service management software market with NetSuite
NetSuite’s acclaimed field service management solutions harness the power of native NetSuite functionality, seamlessly integrating scheduling and dispatch, customer asset management, and an intuitive mobile app. This synergy results in the delivery of an all-encompassing field service management solution that simplifies and optimizes every aspect of your business operations.
Benefits of NetSuite for the field service management industry
Go Mobile
With a purpose-built mobile app, your service technicians can access important information about each job, including customer data, service history, track job progress, and manage service requests while on the go.
Unified Solution
Next Service FSM was built inside NetSuite so you have one core solution for all of your Field Service and Financial requirements, enabling proactive service delivery without the need for separate accounting software.
Compliance
Adhere to industry-specific regulations and compliance requirements through comprehensive service reports, so you can ensure your field service teams deliver services in accordance with legal standards while offering self-service options for documentation access.
Smarter Scheduling & Dispatch
Use the simple drag and drop scheduling board with advanced workforce management to schedule service appointments, ensure you have the right technician on the right job every time and meet service level agreements.
Enhance Productivity
Centralizing all of your data and day to day business processes ensures you will enhance operational efficiency in your business through workforce optimisation, faster response times and better service quality for both office staff and field workers.
Real Time Analytics
Gain deeper insights into your field service operations, track Key Performance Indicators (KPI’s) and identify trends so you can make better business decisions. Monitor service performance through real time communication from your customer portal to maintain transparency and build trust.
5 reasons to choose a field service management tool
01
Built for NetSuite
The Field Service solution was built inside of NetSuite as a native application, integrating seamlessly with NetSuite’s accounting software capabilities and empowering field workers with comprehensive tools.
02
Go Green
Reduce the use of paper with a purpose-built mobile app that service technicians can access on any mobile device to improve customer satisfaction through faster service delivery.
03
Reduce Inventory Costs
Service technicians can check real time data on stock levels, reducing the risk of stockouts and ensuring that the right parts are available when needed.
04
Improve Efficiencies
Reduce manual and spreadsheet related tasks with full automation of your system and automated field service tasks for field workers, resulting in increased efficiency across operations.
05
More Customer Satisfaction
NetSuite’s FSM solution ensures that technicians deliver a more reliable service to customers, helping you enhance customer satisfaction and build customer loyalty through consistent, high-quality service delivery.
Field service management solutions
